Version 1 Product Updates
Scout Backer Update
• 3 minutes read
Dear Scout Backers,
First, we want to apologize for not having updated you on Scout in months. Our team has been on a roller coaster ride since our last update and we weren’t sure exactly how everything was going to play out. We didn’t want to misrepresent the progress of Scout until everything was sorted out.
Unfortunately, that took longer than we had hoped. This e-mail lays out what happened, but it certainly doesn’t excuse our absence. Moving forward, we won’t hesitate to update you with both the ups and the downs of the project. Now that the path is clear, we’ll be updating you regularly. The truth is that, in the first few months following our pre-order campaign, we lost access to resources that were allowing for the ongoing development of Scout. Since we aren’t charging credit cards until we ship the Scout system to you, we had to find a way to replace those resources. We knew that the demand for Scout was high, but replacing the resources we needed to bring Scout to market took time. It took way longer than we had hoped. For that, we truly apologize. Know that no one wanted this to happen faster than our team. The good news is that we are back on track for further development and are moving full steam ahead. The bad news is that we are delayed on our initial timeline. We’re aren’t announcing a new definitive ship date at this time, but are working to get that information ironed out as soon as possible.
The delay will be measured in months, not weeks, unfortunately. For those of you who are willing to wait, know that this entrepreneurial journey would not have been possible without your support. You have been the lifeblood of the project. We’ve got a lot in store for the Scout system that will make it well worth the wait. You’re going to be the first to have the system in your hands and we’re going to do everything we can to make this delay up to you.
For those of you that are in need of a security system right now, we certainly understand that you may not be able to wait for Scout. We appreciate your support and stand by your ability to cancel your order at any time. We hope you won’t, but we certainly understand. We’ve got a lot of exciting news coming in the months ahead and would love to have you as a part of our community.
The decision not to charge anyone’s card until we ship was rooted in seeing this exact scenario play out with other crowdfunding campaigns. No one intends for delays to happen, but they do happen. Though arranging other resources has taken time, we take comfort in knowing that we haven’t put any of our backers’ money at risk in the process.
Please do contact us if you have any questions or comments. We’d love to talk to you. Thank you again for your support! We’ll be in touch soon.
Regards,
Team Scout
